Privacy Notice
January 2024
This privacy notice (“Privacy Notice”) explains how we process your personal data (“Personal Data”) while you use our services, including when you browse our website or mobile application (“Website /App”), perform a transaction with us, or visit our stores (collectively, “Services”) , whether as a customer, a visitor and/or a user of our Website/App, or however you might otherwise interact with us (collectively, “you”, “your” or “users”). In this Privacy Notice, we also describe whether your Personal Data is shared with other parties and the mechanisms we have in place to protect your data.
Sikhona Foreign Exchange (Pty)Ltd, as part of Euronet Worldwide (“We”, “Us”)
We encourage you to regularly review this Privacy Notice and check the Website/App for any updates. Updates to this Privacy Notice will be published on our Website/App, and by continuing to deal with us, you agree to this Privacy Notice and any future modifications.
Content
-
What Personal Data is collected and why?
-
Fraud Prevention
-
Privacy Complaints
-
Legitimate Interest
-
How long do we keep Personal Data?
-
Do we disclose Personal Data?
-
Minors
-
Data Security
-
Profiling and automated decision-making
-
Marketing and Advertising
-
Description of Personal Data Rights
-
Privacy Complaints
Frequently asked questions (FAQs)
How can I contact the company regarding my Data? To make any request or consultation, you may:
-
contact us by email to dpo@euronetworldwide.com.
Who are we? We are Sikhona, a part of Euronet Worldwide group of companies.
What type of Personal Data is collected? We collect only the Personal Data necessary to provide you with the Service and to comply with applicable law.
Why do We collect Personal Data? We collect Personal Data for specific contractual and legal purposes. With your consent, we also collect data for additional purposes.
How long do we keep Personal Data? We keep Personal Data only for as long as necessary or as required by applicable law.
With whom we share Personal Data? We share Personal Data with other Euronet Group companies, legal authorities, and partners where necessary to meet regulatory requirements or contractual commitments.
Where do we store Personal Data? We store Personal Data in secure locations with strict security measures in place. If we need to transfer Personal Data to other locations, we take all necessary measures to comply with legal obligations and ensure a proper level of security.
What are your Personal Data rights? Depending on where you live, you may have rights in relation to your Personal Data under applicable law. A description of common Personal Data rights is set out in section 15 below.
1. What Personal Data is collected and why?
The categories, sources, and reason for collecting Personal Data are listed below. Where the collection of Personal Data is based on your consent, you may withdraw your consent at any time. We do not and will not “sell” or “share” Personal Data, as those terms are defined under applicable laws. We retain Personal Data for as long as reasonably necessary to provide the Services and meet our legal obligations.
If you have questions or concerns regarding the processing of your Personal Data, you may contact us any time at dpo@euronetworldwide.com
We collect Personal Data from the following sources:
-
Directly from you through direct interactions and forms.
-
Internet websites, through passive collection of information about Your interactions, including page clicks, time spent, or other automatically collected meta-data.
-
Advertising networks, social media services.
-
Internet service providers; Operating systems and platforms.
-
Data analytics providers.
-
Government databases.
-
Service providers.
1.1. Types of Personal Data
a) Identifiers or Identification Data
The Personal Data we collect from you may include name, email, telephone and/or fax numbers, residential and/or business address and other contact data (“Contact details”), title, date of birth, gender, images, videos, or signature.
Where necessary, Identification data is only used for the described purposes.
Purpose for Processing | Legal Basis |
|---|---|
In very limited circumstances, to perform a credit check to verify the identity of the individual as part of KYC activities to provide the Services. | Legal obligation / Consent
|
To meet our legal obligations related to record keeping we keep correspondence including e-mails, faxes, and any kind of electronic communication, together with any records of the customer’s account. We also keep customer service letters and other communications between us and any Euronet Group company as well as our partners and suppliers. | Legal Obligation |
Your participation in events or giveaways: You may wish to take part in events organized by us or in a specific giveaway. | Consent |
To measure and evaluate your behavior using automated processing to provide you with a more personalized Service. | Consent |
To provide advertising and marketing. | Consent / Contractual obligation
|
To manage your account(s) (i.e.: registration, administration, maintenance and servicing accounts). | Pre-contractual / Contractual obligation |
To provide customer service and record customers’ instructions, we will monitor and record (via automated means or transcripts) our telephone calls, emails, and chat conversations with you. We will use transcripts of these calls to confirm the instructions provided to us. | Contractual obligation / Legitimate interest |
To perform/supply the Services. | Contractual obligation |
b. Financial Details and Professional or Employment-related Information
We collect your personal financial data when you register to use our Services. We collect financial data such as bank account information, financial statements, transfer reason, occupation (professional or employment-related information), or other documentation to demonstrate the source of funds you wish to transfer (like salary slips), in order to provide you with our Services.
Purpose for Processing | Legal Basis |
|---|---|
To verify the customer’s identity (i.e., KYC: for additional information click here) | Legal obligation |
In very limited circumstances, to perform a credit check in order to provide the Services | Legitimate interest |
To manage the customer’s account(s) | Contractual obligation |
Anti-Terrorist Financing and Criminal activity | Legal obligation |
Anti-Money laundering | Legal obligation |
Supply / Performance of Services | Contractual obligation |
We will never ask you to provide your payment information (i.e., credit/debit card details) directly to an employee or agent. Where payment information is required, We will ask the customer to enter the information directly into the payment processing system.
If you have any questions about the processing of your financial information, you may contact us here.
c. Behavioral and Technical Information
IP address, internet, or other similar network, browsing, or search activity, behavioral information (to understand the way you behave while using our products and services), browser type and version, time zone setting, screen resolution settings, browser plug-in types and versions, operating system, and platform.
Purpose for Processing | Legal Basis |
|---|---|
To provide the Services, including to process the transaction. | Contractual obligation |
To provide advertising and marketing, including measuring the impact of our emails. | Consent |
To help ensure the safety and security of our Website/App. | Consent / Legitimate Interest |
To undertake activities to verify or maintain the quality of the Service, and to improve, upgrade, or enhance the Service, including to administer the Website/App and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. | Consent / Legitimate Interest
|
To perform analytics to measure the use of our website and Services, including number of visits, average time spent on the Website/App, pages viewed, page interaction data (such as scrolling, clicks, and mouse-hovers), etc., and to improve the content we offer to you. | Legitimate Interest |
d. Location Information or Geolocation Data
We may collect information about your location when you use our Services.
Purpose for Processing | Legal Basis |
|---|---|
To provide the Service, including using device Location to identify nearby locations for pick-up and drop-off | Consent |
To provide the Services to our customers with a tailored experience on the App related to their location, such as displaying the local currency in the relevant location. | Consent / Legal obligation
|
e. Audio and Video surveillance
Image, video, and audio/voice recording.
Purpose for Processing | Legal Basis |
|---|---|
To maintain the safety of our Services, we may use CCTV to ensure customer safety in our stores or offices. | Legitimate interest |
f. Transactional Data
We collect personal data like the beneficiary details, bank account information, contact information, the destination where you are sending money and bank preferences. Depending on the local regulation, we collect details such as occupation (professional or employment-related information), relationship with the beneficiary, transfer reason and additional documentation to demonstrate the source of funds.
Purpose for Processing | Legal Basis |
|---|---|
For compliance purposes related to a transaction. | Legal obligation |
To provide the Services, including to complete a transaction. | Contractual obligation |
g. Sensitive Personal Data
When strictly necessary, we may collect sensitive or special categories of Personal Data (“Sensitive Personal Data”) to provide the Services and meet our legal obligations. We may collect the following categories of Sensitive Personal Data: unique identifying biometric information or identifiers (i.e., face scan geometry and derived information); government identifiers (i.e., driver’s license, state identification card, or passport number); health information. Where required by applicable law, we will obtain your consent or present you with an opportunity to opt out before processing your Sensitive Personal Data. We do not “sell” or “share” Sensitive Personal Data, as those terms are defined under applicable law. We only use and disclose Sensitive Personal Data for purposes permitted by applicable law. We retain Sensitive Personal Data for as long as reasonably necessary to provide the Services and meet our legal obligations.
Purpose for Processing Sensitive Personal Data | Legal Basis |
|---|---|
For security and fraud prevention purposes to verify your identification while you use our Services.
For additional information, click here.
| Legal obligation for jurisdictions such as the European Union. / Consent for jurisdictions where consent is required.
|
To fulfill legal obligations, including for KYC purposes. | Legal obligation / Public interest
|
The Personal Data collected from you may vary depending on the country our Services are being offered. Not all the categories of data described above may apply to you. If you have any questions about the processing of your Personal Data, you may contact us at dpo@euronetworldwide.com
h. Non-Identifiable Data
Whenever possible, we use data where you cannot be directly identified (such as anonymous demographic and usage data) rather than Personal Data (“non-identifiable data”). This nonidentifiable data may be used to improve our internal processes or delivery of services, without further notice to you.
We may use aggregate data for a variety of purposes, including to analyze, evaluate and improve our Services.
i. Device features
When using the app and to enhance the use, functionalities and your experience while you use our App we might need access to certain extra information and functions of your device, like your contact list. Before accessing such information, we will ask for your permission. Any data obtained by utilizing these device features will be stored only on your device, never on our server or elsewhere.
You can choose to add your contacts' information by connecting your contacts from your device or social networking accounts to our App. If you choose to share your contacts with us, we will, in accordance with your instructions, access and store your contacts' information in our App in order to make it easier to send money to your loved ones. Learn more about how we collect information about your contacts, how we use that information, and the controls available to you.
j. Contact List
When you allow the App to access your device’s address book, the App will upload their names and phones numbers to your contact list within the App. This way, once you are selecting a beneficiary, you will be able to select someone from your contact list without the need of having to include all their information digit by digit.
As mentioned above, we will only access your device’s contact list as long as you give us express consent. You may give us access during the registration process or at any point after your account has been created in the settings option.
If after allowing the App to access your contact list, you change your opinion, you will always be able to remove your contact list from the App. Remember that the imported list of your contact details will never leave your phone and we will never store a copy of that data in our servers.
1.2. Biometric Data and e-KYC
We are legally obligated to check your identity via a process known as e-KYC (electronic Know Your Customer) to exclusively identify you and prevent money laundering, terrorism financing, and fraud schemes as required by anti-money laundering legislation. We will ask you to provide a valid photo identity document, a video recording and/or a selfie during the onboarding process when you register for our online services on mobile applications or web applications. You will be asked to provide these directly in our service providers’ platforms.
This process and information help us identify suspicious activities. It will also allow us to provide you with a better Service.
The selfie, video recording (if requested) and the derived data such as the face scan template may be considered biometric data or biometric information by the local legislation in the jurisdiction in which we operate. Depending on the country you live in, we may ask you to consent to providing us with your biometric data. If you refuse to consent to the collection of your biometric information, please reach our customer care team so they can support the identity verification process via an alternative method. You will find the contact information here.
We share the biometric information with our service providers under contractual obligations. Neither Us nor our service providers sell, lease, or trade your biometric information. All providers with access to this data are contractually bound to maintain security standards to ensure your Biometric information is safe and that the service provider will not use the data for any other purpose. This includes preventing unauthorized parties from accessing such data.
Subject to the applicable privacy legislation, your data privacy rights relating to your personal data also extend to biometric data, including the right to access the data. Please see section “What are my rights” in this Privacy Notice for a listing of your data privacy rights.
If You have any questions regarding our e-KYC process and the usage of your Biometrics do not hesitate to reach us at dpo@euronetworldwide.com.
If you are using our Services in any of our shops, the KYC process will be different and the agent or any of our staff will make sure the ID you provide matches your identity.
1.3. Personal Data of a Beneficiary
If you are a beneficiary, we collect your Personal Data from our customers as you are essential for the performance of a contract between Us and our customer. You are the subject that will benefit from the payment transaction originated by our customer.
The types of Personal Data we may obtain about you are as follows:
-
Identification Personal Data (In accordance with section 1)
-
Transactional Data (In accordance with section 1)
-
Financial Data (In accordance with section 1)
The legal basis for processing the Personal Data of a beneficiary is our legitimate interest in fulfilling our obligations related to the contractual relationship we have with our customer.
The Personal Data of a beneficiary is only processed to ensure the correct remittance service is identified and is not used for any other purposes. The same security measures are implemented to protect the Personal Data of both beneficiaries and customers.
If you have any questions about the processing of your Personal Data as a beneficiary, you may contact us at dpo@euronetworldwide.com.
1.4. Personal Data Collected from Other Parties
We may obtain your Personal Data from other sources, such as public record sources (federal, state or local government organizations) in order to comply with local regulation and to ensure our KYC mechanism is accurate and that we can provide you the safest service.
Personal Data collected from third parties is only processed for specific purposes, such as:
-
Identification purposes: We may check the Personal Data you have provided us with our third parties to make sure your identity matches the information you have provided us. The legal basis for this processing is our legal obligation and legitimate interest.
If we process any additional data obtained from a third party, we will inform you as soon as possible, and obtain your consent where required by applicable law.
1.5. Accuracy of Personal Data
We are committed to keeping your Personal Data accurate and up to date. We take reasonable steps to ensure the accuracy of your Personal Data by ensuring that the latest Personal Data we have received is accurately recorded and when considered necessary, we run periodic checks and request that you update your Personal Data. From time to time, we may send you an email asking you to confirm and/or update your Personal Data. This communication is based on our legitimate interest and legal obligation to maintain accurate and up to date information.
If you notice that your Personal Data is not accurate, you may request a correction or update your information by sending an email to dpo@euronetworldwide.com.
1.6. Machine Learning
One of the primary purposes of machine learning usage is to support the digital e-KYC verification process required by anti-money laundering legislation.
The biometric information uploaded by you is analyzed to provide a recommendation on whether the individual wishing to register for the Services is the same individual shown in the identification documentation. Technology scans the images, translates them into computer language, i.e.: templates, and compares them against each other and against a database of other images. Technology approves or rejects the images as being of the same person.
2. Fraud Prevention
We have also developed machine learning models to support its overall regulatory compliance efforts such as identifying instances of transactional fraud. This analysis is to ensure we can provide you with the solicited Services and to comply with our legal requirements, to prevent money laundering and terrorism financing.
The process includes analyzing transactional data and assigning values to specific information. These values are then aggregated and passed to the machine learning model to infer whether the transaction is likely to be fraud.
All the information obtained through our machine learning process will only be used for the purposes described herein and will never be used for any other purposes nor will it affect your rights and freedoms.
For more information on Euronet’s use of machine learning technology please contact Euronet DPO at dpo@euronetworldwide.com.
3. Legitimate Interest
When we use your Personal Data to pursue our legitimate interests, we will make every effort to match our interests with yours so that your Personal Data will only be used as permitted by relevant law, or when it will not adversely affect your rights. Upon request, customers may request information on any processing based on legitimate interest.
4. How long do we keep Personal Data?
Personal Data is kept for as long as it is necessary to provide the Services requested and to comply with applicable legal, accounting, or reporting obligations. The retention period is determined based on the applicable requirements and obligations, which may include:
-
Legal and Regulatory Requirements: Your Personal Data is kept as long as necessary to comply with all our legal obligations including without limitation, commercial, tax and antimoney laundering laws and regulations. While we store your Personal Data only for the purposes of complying with legal obligations, your Personal Data will be restricted such that it cannot be used for any other purposes. While restricted, only when necessary, will your Personal Data be accessed. Whenever we receive a request for deletion, we will also maintain your Personal Data further to our legal obligations.
-
Customer Service and Contractual relationship (administration of customer relationship, complaint handling, etc.): We will keep your Personal Data if you remain our customer. Once we consider our contractual relationship to be over, we will proceed to restrict your data to make it available only to comply with legal obligations as expressed above.
-
Marketing: We will process your Personal Data for marketing purposes if you haven’t asked us to opt out to section 11 of this Privacy Notice or until we become aware that you are no longer interested or that your data is not accurate.
5. Do we disclose Personal Data?
Sikhona’s disclosure of Personal Data for business purposes or to meet legal obligations are outlined below:
5.1. Euronet Group
Types of Personal Data | Purpose | Legal Basis |
|---|---|---|
Identification Data /
Video surveillance /
Transactional Data /
Financial Details /
Behavioral and Technical Data
| We disclose your Personal Data with Euronet and Euronet Group affiliates for our affiliates’ everyday business purposes and compliance with group obligations.
As a result of a sale, acquisition, merger, or reorganization involving Euronet, a company within the Euronet Group, or any of their respective assets, we may transfer customer Personal Data to a third party. In doing so, we will take reasonable steps to ensure that their information is adequately protected.
Your Personal Data is also disclosed to be able to provide you with customer service, regardless of when you require our help. To provide access to our 24/7 customer service, we must share your Personal Data with the Group affiliates.
| Legal obligation / Contractual obligation |
5.2. Third-Party Service Providers
Types of Personal Data | Purpose | Legal Basis |
|---|---|---|
Contact details / Behavioral and technical Data
| To advertisers or advertising networks and social media companies to place personalize placed advertisements in digital services and to adapt to consumer preferences. | Consent / Contractual
Obligation
|
Contact Details /
Transactional data
| To our agents and correspondents to provide the Services.
| Legitimate interest / Legal obligation / Consent |
Identification Data /
Biometric Data /
Financial details
| To data analytics and ID verification providers to perform compliance verification (e-KYC) and fraud prevention services. | Legal /
Obligation
Consent
|
*The legal meaning and list of “third-party service providers” may vary. For additional information regarding which providers have access and why they have access to your Personal Data you may reach us at dpo@euronetworldwide.com.
5.3. Legal and Regulatory Authorities
5.4. Strategic Partners
Types of Personal Data | Purpose | Legal Basis |
|---|---|---|
Identification Data /
Transactional Data /
Financial Details
| We will share your Personal Data when necessary, with strategic partners in order to provide you with our Services. | Legal obligation |
5.5. Professional Partners
Types of Personal Data | Purpose | Legal Basis |
|---|---|---|
Identification Data /
Video surveillance /
Transactional Data /
Financial Details
| We will share your Personal Data with advisers, lawyers, consultants, auditors, or accountants in order to comply with our legal obligations and to provide our Services and our contractual obligations and best practices. | Legitimate interest |
6. Minors
We do not provide Services directly to children under 18 or proactively collect their personal information. If you are under 18, please do not use the Website/App or Offerings or share Personal Data with us. If you learn that anyone younger than 18 has unlawfully provided us Personal Data, please contact us at dpo@euronetworldwide.com.
7. Data Security
We are committed to protecting your Personal Data and have put in place commercially reasonable and appropriate safeguards to prevent any loss, abuse, and alteration of the information you have entrusted us. At Sikhona, we will always strive to ensure your Personal Data is well protected, in accordance with international best practices. We maintain this commitment to data security by implementing appropriate physical, electronic, and managerial measures to safeguard and secure your personal information.
To safeguard our systems from illegal access we use secure, cutting-edge physical and organizational security measures which are continuously enhanced to ensure the highest level of security in accordance with international best practices and cost efficiency. All Personal Data is kept in a secure location protected by firewalls and other sophisticated security mechanisms with limited administrative access.
Personnel who have access to your Personal Data as well as the processing activities surrounding your Personal Data are contractually bound to keep your data private and adhere to the Privacy Policy we have implemented in our organization.
We aim to achieve the highest standard of data protection by adopting industry-standard measures to protect your privacy.
8. Profiling and automated decision-making
When expressly agreed, we provide you with tailored information regarding our products and Services. We undertake data analysis to target appropriate communications and advertisements to you including invitations to exclusive client events that we think you may be interested in as well as recommending products and services that we think might be suitable for you.
In some cases, we may use automated decision-making and profiling if it is authorized by legislation and necessary for the performance of a contract. For example, the automated authorization for remittance services. The legal basis to proceed with the profiling and the automated decision making is legitimate interest. We also make automated decisions in processes such as transaction monitoring to counter fraud in compliance with the legal requirements related to prevention of money laundering terrorist financing and financial services. Depending on your residence, you may have a right to request not to be subject to fully automated decision-making, including profiling, if such decision-making has legal effects or similarly significantly affects you. This right may not apply if the decision-making is necessary to enter into or to fulfil an agreement with you if the decision-making is permitted under applicable data protection laws or we have received your explicit consent.
9. Marketing and Advertising
Third-party advertisers provide advertisements that are displayed on our website, our App, or elsewhere in our services. Third-party advertisers don’t have access to any of the information our customers have given us directly. Typically, advertisers rely on cookies or some other web/app based mechanism to assess which advertisements may be interesting to you. We do not place “Targeting Cookies” or enable “Targeting” and “Location” on your system without your consent.
If you have provided your consent by accepting Targeting Cookies on the Website or enabled Targeting on the App, we may use third parties to do so (remarketing and Similar Audience features). You can opt-out of advertising by modifying your cookies settings.
Third parties are not bound by our Privacy Notice. To understand the privacy policy of their notices, you should visit the third-party website. You can find all the third parties that may use Cookies for targeting in our Cookie Policy.
We may contact you from time to time (by email, SMS text, letter, or phone as necessary and according to your specific instructions) and when you have provided us with your consent to provide targeted marketing about our Services and/or our products.
9.1 Why would you receive electronic communications?
Depending on the country you are based in, you will receive marketing communications if you have authorized us to process your Personal Data for those purposes. That means you have opted-in during the registration process or at any time in the settings section of your profile.
We may also send you electronic communications for marketing purposes when you have a contractual obligation with us, meaning when you are currently using our Services or when you haven’t expressly requested to not receive said marketing communications.
You will always be informed and we will make sure that during the usage of our Services or even during the registration process, you have all the necessary information in order for you to be aware that your Personal Data may be used for that specific purpose and you will, during the registration process or during the usage of our Services be given the opportunity to expressly say that you are not interested in receiving such marketing communications. In these instances, we will remove you from our list and you will not receive any updates that may be of your interest regarding our Services and products. You will be able to opt-back in at any time.
9.2 How can you opt-out?
You will be able to withdraw your consent at any time by using one of the following mechanisms:
-
Go to your profile and update your marketing preferences.
-
Use the opt-out link you will receive in any of our communications.
-
By sending an email at dpo@euronetworldwide.com. -
If you have any additional questions regarding the usage of your Personal Data for marketing purposes and/or wish to start receiving marketing communications, you can also send an email to dpo@euronetworldwide.com.
10. Description of Personal Data Rights
Depending on where you live, your Personal Data Rights under applicable law may include:
-
Right to Know: the right to know what Personal Data is being collected, sold or shared and to whom.
-
Right to Access: the right to request access to a copy of your Personal Data.
-
Right to Correct Inaccuracies: the right to request correction of inaccuracies in your Personal Data.
-
Right to Deletion: the right to request deletion of your Personal Data where certain conditions apply.
-
Opt-Out Rights:
-
The right to opt-out of the processing of Personal Data for the purposes of targeted advertising.
-
The right to opt-out of the processing of Sensitive Personal Data.
-
The right to opt out of the processing of personal data for profiling in furtherance of decisions that produce legal or similarly significant effects concerning the Data Subject.
-
-
The right to limit sensitive personal data use and disclosures to specifically permitted purposes.
-
Right to Restrict Processing: the right to restrict processing where certain conditions apply.
-
Right to Object: the right to object to the processing of Personal Data (i.e., for direct marketing purposes), including when it is for:
-
Protecting your legitimate interests.
-
Pursuing our legitimate interests or those of a third party.
-
Rights related to Automated Individual Decision-Making: the right not to be subjected to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on the individual.
We will respond to your request as soon as possible and within the timeframe stated in the applicable law.
To exercise any of your rights, you must send an email to dpo@euronetworldwide.com. To help protect your privacy and maintain security we will take necessary steps to verify your identity and may ask you to provide other details before granting you access to your Personal Data or initiating a modification of any Personal Data. When required, if we don’t have a copy of your ID or any legal valid document that proves your identity, we will not be able to answer your request.
Be aware that some rights may not be enforceable due to business necessities or legal obligations while providing you with the Service. Your rights may be limited to comply with other legal obligations such as anti-money laundering, contractual and compliance obligations. Notwithstanding that you will always be responded to when exercising any of the rights stated above and/or any additional right you may have depending on your jurisdiction. If your rights can’t be enforced, you will always receive a proper explanation.
11. Privacy Complaints
If you have a complaint regarding our processing of your Personal Data, you may contact us at dpo@euronetworldwide.com.
If you find that your rights are not being properly addressed, you have the option to file a complaint with the Information Regulator.
JD House, 27 Stiemens Street
Braamfontein – Johannesburg
2001, South Africa