Funds are sent via our remittance partners from abroad. Our partners include:
INBOUND REMITTANCE PARTNERS
PARTNER | BANK ACCOUNT CREDIT | CASH PICK UP |
Ria Money Transfer | x | x |
XE.Com | x |
|
Remitly | x |
|
Moneygram | x |
|
Maxi – Cash | x |
|
Neema Israel | x |
|
MTN Zambia | x |
|
Small World | x | x |
Terrapay | Coming Soon |
|
World Remit |
| x |
The sender needs to either download one of the above remittance partner’s apps or contact their nearest office to become a customer of one of these partners.
Once they are a customer, they can start to transact to you.
Once you have completed the form by following the link our consultants are ready to pick up your registration and process your payment. Should we require any additional information our team will make direct contact with you via the contact details provided.
The SARB mandate is completed on the registration process and will be provided via a unique portal link either via email or SMS to you. The link, once opened and followed, provides you with required fields to upload images & complete information. Once approved and successfully registered you will not be requested to fill in the SARB mandate again.
When your transaction arrives with us, you would have received a notification via email or SMS that states: “Action Required”. On opening the notification, you will be provided with a unique link that requires you to respond to by clicking on “Get my Money” Ensure to check your spam mail if the notification is not found.
Please contact our Customer Care Consultants:
• Call Centre: 0861 660 660
• WhatsApp: 087 550 6660
• Email: customercare@sfx.co.za
Please ensure to quote the following information to enable us to assist you efficiently:
• Senders first & last name
• Beneficiary’s first & last name
• Beneficiary’s mobile number
• Collection pin
Once successfully registered and funds have not yet been paid, ensure to check your email to see if we have not sent you any follow-up correspondence requesting additional documents in order to verify your beneficiary’s banking details.
When capturing your details take care to not to leave a space behind last character captured Ensure to read the required fields carefully and capture only as required IE, 1st line on address field requires house/unit number only.
Funds are routed to Sikhona Money Transfers by our remittance partners either in batches the same day or the next day from the time the transaction was made by the sender.
Funds will automatically be allocated and paid by our system based on correct banking information provided and previous transaction history, but this can only happen once the funds have arrived.
Any funds that have not been routed to Sikhona in time, must be queried by the sender with the remittance partner where the funds were sent from.
KYC stands for “Know Your Customer” and are the very basic requirements for us to facilitate the transfer of funds and they are as follows:
• Clear image of ID document
• Recognisable selfie
• Physical Address.
• Monday to Friday 7h00 to 21h00
• Saturday, Sunday, and public holidays 8h00 to 20h00
Sikhona Money Transfers is a division of Sikhona Forex (Pty) Ltd, an Authorised Dealer with limited Authority. Sikhona Money Transfers has partnered with various money remittance partners to enable our customers to send money abroad to their family, friends or loved ones at the best possible rates.
RIA Money Transfers and XE
RIA
Absolutely anyone who is over the age of 18 years and can provide the necessary documentation to register.
Our money remittance transactions are low-value transactions. To register, you must provide us with an original of one of the following:
● South African ID or
● Foreign Passport or
● Asylum Document.
You can register here: Click to Register, or via the app, which can be downloaded here: Download App
You need to fill out all fields on our APP and please include 2 photos:
• One is a Selfie,
• and the other is a photo of your ID document.
• Call centre: 0861 660 660
• WhatsApp: 087 550 6660
• Email: customercare@sfx.co.za
Once you are registered, you can send money through one of the following channels:
Based on meeting certain criteria, you can apply for a limit increase directly on our APP or Website or contact one of our consultants to assist you. We have various limit increase levels that we would be happy to discuss with you.
We send to 168 countries worldwide with a pay-out distribution network of more than +440 000 points of presence. Please contact our customer care for more information.
Each country has different pricing and rates. You can get a real-time quote on our Mobile App or select the transact now option to take you through the Web Portal.
You can pay for your transaction at any of the following stores or via EFT into one of our bank accounts. Boxer, Builders, Cambridge, Checkers, Game, Kazang, Makro, Pick n Pay, R&A Cellular, Shoprite, U Save.
We have over 380 000 pick-up points across the world, so it depends on which country you are wanting to send to.
• The collection reference number you will have sent to them
• Their ID
You can either create and new transaction or we can refund you.
We either deposit it into your bank account or refund you via ATM money voucher
• Monday to Friday 7h00 to 21h00
• Saturday, Sunday, and public holidays 8h00 to 20h00